Step 1: Get your Zisson credentials
To integrate Zisson with Plecto, you need to provide the following:
Server domain
Latest JWT
Token's Time to Live
Here's how to get your Zisson credentials for Plecto:
👉 Server domain
This is your server domain in Zisson. For example: https://app2.zisson.no, https://app2.zisson.com. You can find it in the URL field of your browser when logged in to Zisson.
👉 Latest JWT (JSON Web Token) & Token's Time to Live
Create a JSON Web Token in your Zisson Admin panel to use in Plecto.
Go to Admin > API keys > click + Add.
Give your token a name (for example, Plecto).
Add the token's Time to live in minutes. We recommend you to add anything between 60 and 1440 minutes (1 hour - 1 day). The token will expire once its lifetime runs out, but we will make sure to refresh it.
Leave the Renew refresh token unchecked.
Switch to the Features tab on the left. There, you'll have to select the access permissions for the token.
Find and enable the following:
143 External API - ExternalConversation (Written Media),
157 External API - queue status (Give access to external API asking for queue status),
178 External API - Entities (Give access to external api for Entities),
186 Ing-feature-name-186.
To finish, click Save at the top.
Leave the tab open so you can copy-paste the credentials into Plecto in Step 2.
Step 2: Connect your Zisson account with Plecto
In Plecto, go to Data sources > New data source > Zisson.
(Optional) Rename your credentials.
Choose your server domain and insert the Latest JWT and Token's Time to Live.
Click Next.
Select the data types you want to import.
Configure your data source settings. Here, you can change the title, choose the default date, select which fields to import, and more.
Click Next to choose how much data to import and how long you want to keep it in the data source.
Click Import to finish.
Available data
Our integration with Zisson currently allows you to import the following data:
Agent Activities
Update frequency: 2m
Supports custom fields? Yes
Supports webhooks? No
Supports automatic registration deletion? No
Supports relations? Yes
Conversions
Update frequency: 2m
Supports custom fields? Yes
Supports webhooks? No
Supports automatic registration deletion? No
Supports relations? Yes
Invitations
Update frequency: 2m
Supports custom fields? Yes
Supports webhooks? No
Supports automatic registration deletion? No
Supports relations? Yes
Peer Sessions
Update frequency: 2m
Supports custom fields? Yes
Supports webhooks? No
Supports automatic registration deletion? No
Supports relations? Yes
Queue Sessions
Update frequency: 2m
Supports custom fields? Yes
Supports webhooks? No
Supports automatic registration deletion? No
Supports relations? Yes
Queues
Update frequency: 2m
Supports custom fields? No
Supports webhooks? No
Supports automatic registration deletion? No
Supports relations? No
Realtime Metrics
Available streaming dimensions: Waiting callers, Min wait time, Max wait time, Avg wait time, Queue agents, Waiting agents, Available agents.
Update frequency: Instant with webhooks
Supports custom fields? No
Supports webhooks? Yes
Supports automatic registration deletion? No
Supports relations? No