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Aircall – Streaming Data

Step 3: Add streaming widgets to a dashboard

  1. Open a dashboard or create a new one.

  2. Click Add widget and select one of the streaming widgets.

  3. Drag the widget onto the dashboard and configure the settings:

    1. Title (optional): Enter a title in the widget header. For example, Reception or Customer Support.

    2. Data source: Select your streaming data source.

    3. Dimension: Choose the phone number whose metrics you want to see.

    4. Metric: Select any available metrics.

    5. Target value (optional): Manually add a target value.

    6. Number formatting: Calls in queue = Decimal number, Longest waiting time in queue = Duration.

    7. Conditional colors (optional): Make the widget automatically change color to see if you're on track with the target.

  4. Click Save to finish.

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