Skip to main content

Flexfone

Plecto HelpFeaturesIntegrationsIntegration guides
Table of contents

Step 1: Find your account number and API key in Flexfone

To integrate Flexfone, you need to know your Flexfone account number (Brugernavn) and generate an API key.

You can find these credentials by logging in via kunde.flexfone.dk and clicking on Integration > API.

Step 2: Connect Flexfone to Plecto

  1. Open Plecto.

  2. Go to Data management > Data sources > + New data source > Flexfone.

  3. Insert your account number and API key.

  4. Click Next. If asked, authorize Plecto to read your Flexfone data.

  5. (Optional) Click the Advanced settings to change the data source title, default date field used in formulas, or other settings. You can access the settings also after you've created the data source.

  6. Click Next to finish and import your data.

Step 3: Set up webhooks in Flexfone

We receive your Flexfone data exclusively via webhooks. Here's how to configure webhooks in your Flexfone account:

  1. Go to your Flexfone admin interface at https://kunde.flexfone.dk/.

  2. Press the Jeres løsning button under Ændringer in the left sidebar.

  3. Log in by pressing Log ind på løsning.

  4. Expand the Integration section in the left sidebar and click on Medarbejder integration.

  5. Click Indstillinger for medarbejder integration. This will open a popup.

  6. Click on the HTTP Metode drop-down menu and choose the value POST.

  7. You will see four text inputs. These inputs should be filled in with their corresponding values that you can find in your Flexfone data source settings. See the values in the following inputs (the three bottom inputs have the same value).

  8. Click the Gem button in the bottom-left of the popup.

  9. To finish, click on Opdater system in the top-right corner.

Available data types

For each data type you import, Plecto will create one data source and list it under Data management > Data sources. Currently, you can import the following data from your Flexfone account to Plecto:

  • Calls – See the duration, type of calls, status, and more.

The Calls data type is solely based on webhooks, which means that Plecto cannot import historical data. Once you create the data source, it will be empty and start adding registrations as your calls happen.

Pre-built dashboard widgets

Our pre-built dashboard widgets allow you to add KPIs to your dashboard right away. This is a good start for building your Flexfone dashboard. The available pre-built widgets are:

  • Average Call Duration

  • Calls Duration

  • Number of Calls Completed per Employee

All of these KPIs give an insight into your Calls metrics and help you figure out how to optimize the work of your team.