Step 1: Get your credentials from Freshdesk
To integrate Freshdesk with Plecto, you need to find your Freshdesk subdomain and an API key.
Here's a Freshdesk article on how to find your API key.
As for the subdomain, it's the first part of your full Freshdesk domain. For example, mycompany is the subdomain in the following URL: https://mycompany.freshdesk.com.
Step 2: Connect Freshdesk to Plecto
In Plecto, go to Data sources > New data source > Freshdesk.
(Optional) Rename your credentials.
Insert your API key and subdomain.
Click Next.
Select the data you want to import.
Configure your data source settings. Here, you can change the title, choose the default date, select which fields to import, and more.
ClickΒ NextΒ to choose how much data to import and how long you want to keep it in the data source.
ClickΒ ImportΒ to finish.
Available data
Our integration with Freshdesk currently allows you to import the following data:
Tickets
Get information about the response time, pending time, when the tickets were closed, and more.
Update frequency: 5m
Default member field: responder_id
Default date field: created_at
Supports custom fields? No
Supports webhooks? No
Supports automatic registration deletion? Yes
Supports relations? No
Satisfaction Ratings
Update frequency: 5m
Supports custom fields? No
Supports webhooks? No
Supports automatic registration deletion? No
Supports relations? No