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Table of contents

Step 1: Get your credentials from Freshdesk

To integrate Freshdesk with Plecto, you need to find your Freshdesk subdomain and an API key.

  • Here's a Freshdesk article on how to find your API key.

  • As for the subdomain, it's the first part of your full Freshdesk domain. For example, mycompany is the subdomain in the following URL:

Step 2: Connect Freshdesk to Plecto

  1. In Plecto, go to Data management > Data sources > + New data source > Freshdesk.

  2. (Optional) Rename your credentials.

  3. Insert your API key and subdomain.

  4. Click Next.

  5. Select the data you want to import.

  6. Configure your data source settings. Here, you can change the title, choose the default date, select which fields to import, and more.

  7. Click Next to choose how much data to import and how long you want to keep it in the data source.

  8. Click Import to finish.

Available data

Our integration with Freshdesk currently allows you to import the following data:

  • Tickets

  • Satisfaction Ratings