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Table of contents

Step 1: Get your credentials from Freshdesk

To integrate Freshdesk with Plecto, you need to find your Freshdesk subdomain and an API key.

  • Here's a Freshdesk article on how to find your API key.

  • As for the subdomain, it's the first part of your full Freshdesk domain. For example, mycompany is the subdomain in the following URL:

Step 2: Connect Freshdesk to Plecto

  1. Open Plecto.

  2. Go to Data management > Data sources > + New data source > Freshdesk.

  3. Insert your API key and subdomain.

  4. Click Next.

  5. Select the data types you want to import to Plecto.

  6. (Optional) Expand the Advanced settings to change the data source title, default date field used in formulas, or other settings. You can access the settings also after you've created the data source.

  7. Click Next to finish and import your data.

Available data types

For each data type you import, Plecto will create one data source. Find the list of data sources under Data management > Data sources. Our integration with Freshdesk currently allows you to import the following data types:

  • Tickets

  • Satisfaction Ratings