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Table of contents

Step 1: Get your credentials from Freshservice

To integrate Freshservice with Plecto, you need to find your Freshservice subdomain and an API key.

  1. Log in to your Support Portal.

  2. Click on your profile in the top-right corner, then click Profile settings.

  3. You should see your API key on the right. Copy the key.

  4. As for the subdomain, it's the first part of your full Freshservice domain. For example, mycompany is the subdomain in the following URL:

  5. Move on to Step 2.

Step 2: Connect Freshservice to Plecto

  1. Open Plecto.

  2. Go to Data management > Data sources > + New data source > Freshservice.

  3. Insert your API key and subdomain.

  4. Click Next.

  5. Select the data types you want to import to Plecto.

  6. (Optional) Expand the Advanced settings to change the data source title, default date field used in formulas, or other settings. You can access the settings also after you've created the data source.

  7. Click Next to finish and import your data.

Available data types

For each data type you import, Plecto will create one data source. Find the list of data sources under Data management > Data sources. Our integration with Freshservice currently allows you to import the following data types:

  • Assets

  • Changes

  • Tickets