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Table of contents

Step 1: Get your credentials from Freshservice

To integrate Freshservice with Plecto, you need to find your Freshservice subdomain and an API key.

  1. Log in to your Support Portal.

  2. Click on your profile in the top-right corner, then click Profile settings.

  3. You should see your API key on the right. Copy the key.

  4. As for the subdomain, it's the first part of your full Freshservice domain. For example, mycompany is the subdomain in the following URL:

  5. Move on to Step 2.

Step 2: Integrate Freshservice to Plecto

  1. In Plecto, go to Data management > Data sources > + New data source > Freshservice.

  2. (Optional) Rename your credentials.

  3. Insert your API key and subdomain.

  4. Click Next.

  5. Select the data you want to import.

  6. Configure your data source settings. Here, you can change the title, choose the default date, select which fields to import, and more.

  7. Click Next to choose how much data to import and how long you want to keep it in the data source.

  8. Click Import to finish.

Available data

Our integration with Freshservice currently allows you to import the following data:

  • Assets

  • Changes

  • Tickets