Table of contents
How to integrate Intercom with Plecto
Go to Data management > Data sources > + New data source > Intercom.
Sign in to your Intercom account. If you have already signed in, it will redirect you to the Intercom authorization page.
Click Authorize access to allow Plecto to connect to your Intercom account.
Choose the data types you want to import. If you select Conversations, Conversation Parts, or Conversation Ratings, you can enable Add teams to registrations for these data types under the Advanced settings (read more below).
Click Next to finish and import your data.
How to add teams to registrations
When selecting data types for import, you can enable the Add teams to registrations option for specific data types:
Conversations
Conversation Parts
Conversation Ratings
If enabled, Plecto will automatically create a team and, when possible, add it to the registrations in the data sources. For example, if a team is associated with a conversation in Intercom, Plecto will create the same team in our system and add it to the relevant registrations in the data source.
This option is only available for the selected data types because Conversations, Conversation Parts, and Conversation Ratings can only associate one team with a registration. Agents and Activity Logs can have multiple teams associated with each of the registrations, which is not supported in Plecto.
Intercom webhooks
Our integration to Intercom supports webhooks. Webhooks allow Plecto to update your conversation data in real time and let you see when the conversations are created, deleted, closed, and more.
Once you connect to Intercom, the webhooks are created automatically, and the following are the events we update instantly:
User/lead initiated conversations
Admin initiated 1:1 conversations
Admin conversation assignments
Admin conversation closes
Conversation parts being deleted
Entire conversation deletions
If any of these events change in Intercom, Plecto updates the entire conversation data in your Intercom data sources.
Available data types
Import your data from Intercom and see your support KPIs in real time. For each data type you import, Plecto will create one Intercom data source and store it under Data management > Data sources.
Currently, you can import the following data from your Intercom account to Plecto:
Activity Logs
Agents
Conversation Parts
Conversation Ratings
Conversations