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Integrate Puzzel with Plecto

To connect to Plecto, you need to ask Puzzel to set up your Puzzel database. Once they do, you will receive a set of credentials that you can use to connect your Puzzel account to Plecto.

  1. Go to Data managementData sources > + New data source > Puzzel.

  2. You will be asked to provide the following credentials:

    1. Login (example: 440661)

    2. Database password

    3. Database endpoint (example:

    4. Port (example: 8260)

    5. Database name (example: connectcalldata_440661)

  3. Click Next to continue.

  4. Select the data types you want to import.

  5. (Optional) Expand the Advanced settings to change the data source title, default date field used in formulas, or other settings. You can access the settings also after you've created the data source.

  6. Click Next to finish and import your data.

Available data types

For each data type you add, Plecto will create one data source. Find the list of data sources under Data management > Data sources. Currently, you can import the following data types:

  • Calls

  • Agent Events