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Step 1: Get your Puzzel credentials

To connect to Plecto, you need to ask Puzzel to set up your Puzzel database. Once they do, you will receive a set of credentials that you can use to connect your Puzzel account to Plecto.

Step 2: Integrate Puzzel with Plecto

  1. In Plecto, go to Data managementData sources > + New data source > Puzzel.

  2. You will be asked to provide the following credentials:

    1. Login (example: 440661)

    2. Database password

    3. Database endpoint (example:

    4. Port (example: 8260)

    5. Database name (example: connectcalldata_440661)

  3. Click Next to continue.

  4. Select the data you want to import.

  5. Configure your data source settings. Here, you can change the title, choose the default date, select which fields to import, and more.

  6. Click Next to choose how much data to import and how long you want to keep it in the data source.

  7. Click Import to finish.

Available data

Our integration with Puzzel currently allows you to import the following data:

  • Calls

  • Agent Events