How does it work?
With streaming metrics, you can show live data, such as calls in queue, call duration, agent availability status (works with Aircall, TalkDesk, Relatel), and more. No formulas needed!
To use streaming metrics, create a new data source and select the relevant streaming data types.
Once integrated, you'll be able to select the streaming widgets and add them to your dashboards.
Combined metrics
You can combine metrics from multiple dimensions. For example, sum the calls from lines A and B to see how many calls are in queue in total.
How to create combined metrics:
Open your streaming data source settings and click New combined metric.
Give the metric a name. You'll be able to select this metric when you choose the Combined metrics dimension on a streaming widget.
Select the metrics you want to combine and choose the function (sum, average, min, max).
Click Save. You'll see the list of the created combined metrics in the data source settings.
Now, you'll be able to select Combined metrics in your streaming widget settings and add your custom combinations.
How to show live employee status
You can stream the employee status on your table widget on Plecto dashboards. This works with integrations that support streaming employee status (Aircall, TalkDesk, Relatel).
Here's how to stream your employee status:
Open the data source settings of your streaming integration.
Under Dimensions, select Live Employee Status and save the data source settings.
Now, open your dashboard and edit the settings in your table widget or add a new one β you should see the checkbox to show employee status. If you don't, save the widget and click Edit again.
Save the widget and see your data flow in in real time!