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Step 1: Configure TOPdesk

Before adding a TOPdesk data source in Plecto, you need to configure TOPdesk and create an application password.

These are the credentials you need:

  • Username – The login name of your TOPdesk user.

  • Password – An application password you create in TOPdesk.

  • Domain – Your full TOPdesk domain, for example

Read the TOPdesk API tutorial, in particular, the sections Configure TOPdesk and Create an application password.

Step 2: Create a TOPdesk data sources in Plecto

  1. Go to Data management > Data sources > + New data source > TOPdesk.

  2. Enter your credentials and click Next.

  3. Select the data types you want to import to Plecto.

  4. (Optional) Expand the Advanced settings to change the data source title, default date field used in formulas, or other settings. You can access the settings also after you've created the data source.

  5. Click Next to finish and import your data.

Available data types

For each data type you import, Plecto will create one data source. Find the list of data sources under Data management > Data sources. Our integration with TOPdesk currently allows you to import the following data types:

  • Incidents

  • Operator Changes

  • Order Items