Integrations

Are you missing registrations? Plecto will not import data for deactivated employees and those listed under the Pending tab on the Employee page. To troubleshoot, you can check if there are any skipped writes in the data source settings and subsequently activate any employees you want to track data for.
You can update your data source by running a manual data import. Click Import more data in the data source settings and select start and end dates. Plecto will pull all registrations within that time frame.
You can also refresh your credentials. Sometimes, credentials might expire or, if we have added new data types to an integration, you might need to refresh your credentials and approve the new scopes.
You can check the import logs in the data source settings to see how much data gets imported or if there are any errors.
If you open a registration in your data source and something doesn't look right, you can compare the registration details to the data Plecto got from your system.

SQL

You can run a manual data import on SQL data sources. Open the data source settings and click Import historical data.
If you want to import a large amount of historical data, you should split the imports into multiple sessions. Otherwise, the database might not be able to run large imports at once.

Calculated fields

If you have calculated fields in your system (like Salesforce), they will import as regular numbers in Plecto. To have your data show the same way as in your source system, create a calculated field in Plecto.

Troubleshooting Your Data

Troubleshoot your data across Plecto