Personal videos. Ensure employees have added a YouTube link to their profile. Without it, their personal video won't play.
Autoplay issues. In some cases, you need to interact with the TV to enable autoplay of videos. Click the side arrow buttons on your TV remote or move the cursor (if applicable).
Test the notification. Click Save and Test in the notification editor to send a test notification to your slideshow.
Test on other devices. Does the same thing happen a different TV or computer?
App vs. Browser. Are you using the Plecto app for TV or your TV browser? If you're using the app, try activating your slideshow on TV browser via tv.plecto.com. Or, if you're using the browser, try the Plecto app.
Update your devices. Check if your TV and the Plecto app are up to date. You can try deleting and reinstalling the Plecto app. Are you using a Mac Mini or other computer connected to your screen? If so, check if your OS is up to date.
YouTube access: Ensure your organization hasn’t blocked YouTube. Test compatibility by visiting youtube.com/iframe_api on the TV browser. If the TV can successfully download the script (you should see some text on the screen), it means your TV can play videos from YouTube.
Check the notification logs in Plecto. Open the notification, then click Log of triggered notifications. If Plecto sent the notification and you didn't receive it, there might be something in the configuration. Check if the correct teams, employees, or slideshow are selected, and verify the Enabled from this date field.
Clear cache. Clear cache and history on your TV to resolve potential playback issues.

Sound issues

Troubleshooting Notifications

Find out why your notifications might not work